Qvc.com Informative - Wily QVC
WEST CHESTER, PENNSYLVANIA -- Hi Everyone.
I ordered my 16" notebook a couple of weeks ago. Soon after I ordered the product, I was told it was on back order. That's fine with me, I called customer service because I was trying to find the product description. When I clicked on the product in my order status the product description didn't show up. I think that's peculiar and a little unsettling. Well, customer service couldn't even find the product description at first. When they finally pulled it up, one item, the size of the lithium ion battery was changed. DARN! I'm usually pretty good about copying the description onto a word document for my own records but that's something I didn't do this time.
I know the original product description for "E208516-Toshiba Satellite A505S6997 Core2Duo 500GB 16"Ntbk with Win 7" included a 12 cell lithium ion battery. My son, the computer whiz helped me research this notebook and remembers the description as having a 12 cell lithium ion battery too.
When I called customer service, the description they gave me included a six cell lithium ion battery.
I feel helpless now. I still want the notebook because I think it's a good deal for the price even with the lesser battery. I just thing there should be some sort of regulation here. If you go into a Best Buy and a product description is different than the product itself, they need to live up to the description otherwise it's considered fraud, yes?
The disappearing product description shouldn't exist with QVC. It's one thing to take the product off the list when it's on back order. That I get. But if you've ordered the product and are waiting for it, the product description should continue to show up with your order status.
It seems too easy and just not right that a product description can easily disappear and then change according to the whims of either QVC or the manufacturer of the product after it's been purchased by a customer.
The upshot of this message is that when you order a product on line, make sure you copy the description for your own records and make sure to include the entire page so there's no question as to the validity of the page you copied.
Is there anyone out there that ordered this particular computer? Did you get the 12 cell lithium ion battery? I'd appreciate it if you'd let me know. Thanks!!!