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Colfax Best Western Complaint - TERRIBLE SERVICE - Colfax Washington Best Western motel

Review by lenzyl on 2009-10-30
My complain is that when I booked my reservation which only last 94 minutes before I cancelled, I was not told there was a cancellation policy.
I'm being charged the full room fee, even though our trip is cancelled. I'LL NEVER STAY AT BEST
WESTERN AGAIN, BECAUSE OF THIS !
Comments:2 Replies - Latest reply on 2009-10-30
Posted by SteveWiginowski on 2009-10-30:
What does the cancellation policy state? It's what you agreed to when booking the room, so knowing the cancellation policy is kind of important. Also, why would you cancel the room just over 1 1/2 hours after booking it?
Posted by Anonymous on 2009-10-30:
I bet the terms you agreed to stated that once it was booked it was non-cancellable. If it did, Best Western did nothing wrong. You didn't read the conditions!

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