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Seattle Coffee Direct/Tea Francais Complaint - Over shipped/over charged

Review by Cindilou on 2009-10-30
I ordered a monthly service to receive tea. There was a 2 week trial period that cost $2. If I was happy with the product, I was to pay $39.76. That was fine except I received 4 shipments in 3 weeks, charged $39.76 each time. Not only that, there was a charge for $79.00 4x on my bank card from Seattle Coffee. When I called Seattle Coffee Direct to clear up the charges, they asked if I ordered tea. They explained that they are sister companies and the price increased which is why the additional charges. Price increase 300% in a week? I now have enogh tea to last me for a year at the cost of nearly $580. This comany is a major rip off.

I looked up the BBB in Illinois and found out the parent company is Peel, Inc, doing business under 15 different company names. They have 1468 complaints and the bureau rates them as D+. why such a high rating! I am sure ist is going down!

Please contact www.bbb.org/Illinois and tell them about your experences. I am persuing a full refund plus the overdraft charges on my bank card that was caused by $580 worth of tea.

Cindi
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