AT&T Complaint - Horrible service - Business, DSL and home phone
For the past week I have suffered through the most absolutely terrible service (both business and personal) from AT&T that one could imagine! First, a few weeks ago I got a call from someone who represented themselves as AT&T offering me a "FREE" upgrade for my DSL, as a "Thank you" for years of continued service. I questioned the word "FREE" several times, and was assured that it was a free gift. I accepted, only to find out later that it was a sub-contractor who lied, and I spent hours trying to undo the mess. several days later, my business phone went out. It took SEVEN calls (pushing prompts-getting transferred-taking abuse-listening to elevator music etc., before I extracted promise to fix it the next day. since I have (and pay for) call transfer to switch my business phone to my cell phone, I asked them to do it for me because my phone was out and I didn't know how to do remotely. The said I would need a password. I looked on my bill and found a password and gave it to them. They said it was no good and I would have to give them one they issued in 2003 I didn't have it, so they refused to transfer my call so I would at least be able to do business until they fixed my phones. It took me threatening to switch to Comcast to finally get the bozo's to transfer my calls. Another HOUR of my time wasted! Today, I paid my home phone bill on line, and they had a problem with their website that could have caused me to pay twice. Once again, 1/2 hour of prompts, repeating my information, being transferred and repeating the info, more music, THEN....OOOPPS.... DISCONNECTED AFTER OVER A HALF HOUR OF STRESS AND WASTED TIME!I went back to their website where it is virtually impossible to find a number to call them (the only number I had was for a business phone). THESE PEOPLE DO NOT HAVE A CLUE WHAT DECENT SERVICE IS, AND WHAT IS WORST, THEY DON'T CARE!!!!