T-Mobile Complaint - Tired of being scammed
LAS VEGAS, NEVADA -- I opened a FlexPay account for my kids ( my husband and I have AT&T) we went with the FlexPay contract account, we got 2 phones and was told we could add 1 more line, which was important because if his son came to live with us we wanted to get him a phone also, well we had the account for about 5 months, never late on payment or had the phones turned off, my husbands son came to live with us last week and I went online and ordered him a phone, went with a free phone cause he had a T-Mobile sidekick, was just going to put sim card in his phone. I had to pay 30.22 for the service and prorated service charges, not a problem, got the phone in about 3 days, wow nice fast service thank you, phone was not activated, had to call to activate, they then wanted 29 more dollars for what I ask? Activation charges they say, then what was the 30.22 charge I paid, we don't know we can't find that charge, well its on my bank statment, you took it out, well let us transfer your call to sales they should be able to help you. Now sales says we can see the order we see that a credit card was used but we can't see the amount paid, we have to transfer you to customer service, customer service says we don't see a problem pay the 29 dollar activation fee and be done with it, as soon as I know what the 30.22 dollars was for no problem, well we need to transfer you to FlexPay customer service. Fine I say, by this time I was on the phone for over an hour, FlexPay customer service says take the phone to a T-Mobile store and they will activate it no problem. So the next moring I take the phone to a T-Mobile store and the guy is on the phone with customer care for about 30 min. then he says to me your account is qualified for 4 phones, ok I only want 3, I have a familytalk plan already with 1800 min and unlimited text so just need to add a phone, he then tells me that each PLAN can only have two phones, 2 phones per plan, and to activate the 3rd phone I have to get it its own plan, but its going to be on the same account. So after using words that would make a trucker blush, I calmly walked out, went home got every piece of paper T-Mobile has ever given me and read terms and conditions, hmmm don't see that there, so I go online look up everything I can about flexpay with contract find out that 4 phones is the max but not that 2 phones per plan is. So let me tell you I really believe at this point that I am going to add my stepson on our AT&T plan and I deeply regret being sucked into this flexpay contract, and I do feel as though I was sucked, when I went into T-Mobile I explained to the man that I was looking into flexpay because if the kids went over their min we wouldn't have addtional charges, told him at the time of purchase about needing a 3rd phone in the future. I will NEVER deal with this company again and will let everyone I know to stay away from them and their devious practices.
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