T-Mobile Complaint - More 'great service' from T-Mobile
I am seriously beginning to wonder whether T-Mobile pays attention to regulations at all? Upon returning from Iraq I noticed some extraneous charges, including a 'regulatory programs fee,' and various state taxes. Because I move around quite a bit in the military and my wife is actually at a different address finishing up schooling, and it is unclear which area they are assessing as a basis for taxes.
When I inquired about the the taxes, I could not even get T-Mobile to conform which zip code they were using to bill. Their response, "It should be your current billing address."
Be that as it may, I cannot tell which code they are using as the various charges don't perfectly conform to any of the zip codes that could possibly be the supported address. There is no identifiable tax data included in the bill to garner that clarification. How exactly do you know which ones to seek redress on if you cannot figure out out which ones are truly valid or not? The last thing a customer wants is to do the research and then find out that they were actually billing for my wife's current address (who shares part of the billable account) or some combination based on an assessment. Seems pretty simple right, "What zip code or state/county are you using as a basis of the bill?" Apparently, the question baffles the entire customer service department when asked.
Then there is that pesky regulatory programs fee. Accoring to the FCC's website, the amount that government collects, thus the reason T-Mobile collects it, is $.24 a year. That is right, 24 cents a year. Each month T-Mobile charges five times that amount and, over the course of 12 months, collects 60 times the nominal government fee. Once again, in discussing this with T-Mobile, even reading the regulation to an agent from the 'executive response section', the reply was once of beweilderment, "You must be wrong," followed by being hung up on.
Not quite sure how a verbatim reading of the regulation from the FCC could be wrong? However, it is in keeping with previous behavior that T-Mobile would simply dismiss regulations and demand the enforcement of rules and fees that are clearly invalid.
I am now being assessed a $5 late fee each month I refuse to pay any more $1.21 fees while the matter works it way through resolution.
Two sum up, two simple questions that T-Mobile cannot answer:
1. What area are my cell phones taxes being assessed in?
2. Why am I being charged 60 times the nominal government fee as a fee?
Ergo, once again, another issue has been referred to the FCC, and we are once again waiting for resolution. Hopefully this time, T-Mobile can prevent their agents from making prejudicial statements in the comments section as this one winds its way through the resolution process.