Dvorak Rent A Car - Czech Republic Complaint - Dvorak Rent A Car Overcharging And Cheating

Review by chlap on 2009-10-31
PRAGUE AIRPORT -- We rented a car from Dvorak rent a car at Prague airport and were informed "of a scratch by the previous person". No problem. The vehicle was returned in the same condition 5 days later and with full tank and was checked by the airport staff. Six week later we received e-mail claiming that "the car was damaged, the shade at the back was missing and the headrests were missing". The Dvorak rent a car then charged our credit card extra 21000 CzCrowns, which is about 700 euros. This was done without our permission or agreement, and is unlawful. I telephoned them four times, sent e-mails but was passed around and basically fobbed off. I am still waiting for a reply, 2 months later. The people were rude and arrogant.
I wrote to Prague Airport Ltd. to complain but still waiting for reply 2 weeks later.

Do not rent a car from Dvorak-rent-a-car under any circumstances,.The whole affair leaves a very sour taste in the mouth and I shall not be visiting Czech Republic again.

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