Key Bank USA Compliment - Fees designed for profit not customer service oriented
WASHINGTON -- Recently I have been put into a cycle of non-stop fees from Key Bank ..... I have call the 800 key 2you ph number and talked with several people ... including supervisors ,,,, and have went into various branches ..... a couple of things to warn customers about ..... I get fees for overdraft and some may indeed be valid ... but the design of how deposits and withdrawal are done is entirely made to benefit the bank and not their customer ..... and when I asked for a document in writting of how the bank does do these transactions (which I have requested more than six times) I never get anything sent to me .... finnally a cust service person explained the process to me .... but she then ended with ..."it is at key banks descretion" .... I asked what does that mean ... she said ... that really Key Bank can deposit and withdraw from an account in whatever order they deem .... and that the guidelines set forth can be changed by Key Bank at anytime ..... I am getting fees for fees..... iam getting fees for not pending activity ..... not that day at least but it always works out that I get a fee the next day ..... typically due to the order of either deposits get posted or withdrawal come out .....
its outrageous !!!! I have gotten probably over 10 fees in past few months .... most if not all are due to posting policy ...... I have gotten a fee ..... when my end of day balance was positive ... and the next morning balance was positive ..... HOW is this possible???
i just don't get it ... and living check to check ... it is almost impossible to break this cycle ..... and the bank has no compassion ..... if I did need to use a bank ..... I wouldn't ......i just read online article that stated that banks have collected 60 BILLION in overdraft fee since the beginning of the year .....WE THE people put up money to bail out the banks this year .... and WE will be paying it back ..... I know ... key may not have gotten a bailout ..... but they are profiting from the current situation .... #1 in customer service as stated on their website ...... I DO NOT SEE IT!!!!!