Sprint Complaint - Terrible Service - Wireless Phone Service
I have not been able to receive incoming text messages for the past month and a half. This is the hell I’ve gone through with Sprint the past couple of weeks.
October 4th: I filled out a webform at sprint.com. It would not let me submit my question. It kept saying my account PIN was wrong, even though it is my correct PIN #. So, I e-mailed ecare2@cc. sprintpcs.com.
October 9th: Since Sprint didn’t respond to my October 4th e-mail, I e-mailed dan. email@example.com.
October 15th: Since I still hadn’t heard anything from Sprint, I e-mailed dan. firstname.lastname@example.org again asking for a response.
October 19th: Monique Richardson, an Executive Services Associate Analyst, e-mailed me to say my PIN # was correct and told me to call a technician.
October 26th: I e-mailed Monique Richardson asking if the texting issue was fixed on my account yet. She didn’t respond.
October 27th: I called Sprint and spoke with a technician. I talked to him for about an hour and a half. He ended up telling me he would call me back on October 2th at 6:00PM.
October 29th: The technician did not call me back. I waited from 6-8PM. Since Monique Richardson never responded to my Oct. 26th e-mail, I e-mailed dan. email@example.com again. Monique Richardson immediately e-mailed me to say she would follow up the next day to make sure the texting issue was resolved. I e-mailed Monique Richardson again to tell her the tech guy didn’t call me back and gave her information to relay to him. She didn’t respond.
October 30th: Monique Richardson did not follow up as promised. She still hasn’t returned my e-mail either. I called Sprint technical support again. In the phone menu, I pressed the button to be transferred to tech support. After going through the prompts, instead of taking me to an agent, it took me right back to the main menu! I called back again. After going through the menu again, I got a busy signal when I was starting to be transferred to someone. Then, I called back again and got an agent. She couldn’t assist me, and told me to take the phone to a Sprint Store.
October 31st: I took my phone to the Sprint Store on Saginaw Hwy. in Lansing. They told me they were not a repair center. I then called another Sprint Store. They told me to call another Sprint Store at 517-324-7800. When I called the #, it said it had been disconnected. I called Sprint customer service. After going through the menu, it took me right back to the main menu. This time I hit keys until I got someone. The Sprint representative told me the nearest repair center is all the way in Okemos!