Comcast Corporation Complaint - Comcast Stole from my house
Resolution Update on 11/02/2009:
they gave me a credit and receipt
Comcast came to my house to install service. The guy saw a HD DVR box in my house and asked whats that. My wife told him that it was a box from another account and that we own it so it stays here(its my sons, who got charged for it after they sent his account to collections; he since then paid it off). Throughout the install which took like 2 hours he some how got his grubby little hands on the box and took it out to his truck (STOLE IT.) He never mentioned anything or gave a receipt for taking it and on top of that he didn't even do a good job because they had to send out another technician to fix it the next day. We called numerous time to customer service who just keep on saying he probably took it because he thought we were exchanging it or that we wanted to return it. That is not the case especially since we told him not to touch it in the first place. They just keep on giving me the runaround saying a field supervisor will come out. I have wasted 3 different days trying to wait for there supervisor. No luck. I am ready to just file a police report and have the police handle it but there is one big problem we have no paperwork on that box because my son is not very good at record keeping for himself. I asked Comcast if they could just track it down by finding the technician who took it and see what boxes he brought back that day because there would be an extra one that is mine. His reply was that yes we can do that but you would need to provide a serial number and all this other crap. Which is really stupid since they could just connect the extra box with my address in there system easily. I guess I should have never trusted COMCAST to come into my home. I learned my lesson now.
The thing with this situation is I paid my sons bills for everything that went into collections the last two years(I know I shouldnt pay my kids bills bc he should learn on his own but he went through a lot which I wont get into.) So really they stole it from me but to them it is owned by my son. We paid $560 for the box and like $400 on top of that due to it going into collections. So it doesnt matter if it says comcast or not; it is our box that we bought fair and square. They could have given me a receipt atleast showing that they took it; so i have proof to get my money back or a credit. I would'nt expect apple to come into my house and steal there computer back if they are servicing something else just because it says apple. And yes that was just a made up scenario, I know they dont service houses. Bottom line is COMCAST stole from me and my family.