Sears Complaint - High Shipping Rates
I ordered a small plastic cap to replace a broken one on my Kenmore carpet cleaner. The part was 16.00. The shipping for this cap was 8.00. This cap weighs about as much as a couple of soda bottle caps. They do tell you how much the shipping is before you place your order however, this item is not stocked in any of the stores within a 100 mile radius of my home so I had no choice but to order it. The sales person at my local Sears even told me that they have many complaints about the high shipping rates on parts. I will say I got the part in a timely manner but I think this was too much to pay for this part.