Rooms To Go Complaint - Poor quality and service
FRIENDSWOOD, TEXAS -- I purchased a 7 piece set from the Cindy Crawford collection just over a year ago. I can't begin to relay the poor construction of the furniture. Once, I leaned against the arm rest of the sofa and I heard it crack. The tear drop style lamps from the set are clear glass and are filthy inside. To make matters worse, the lamps are sealed and cannot be taken apart to be cleaned. One of the delivery drivers broke a leg on the table during assembly. I waited to see if he would say anything since I heard it break. He didn't and when I asked him about it, he told me to call customer service and they would take care of it. Their version of taking care of it was to send me a replacement leg via UPS and replace it myself. I paid for the delivery so that they would assemble the furniture because I had no tools. Given that I had just started chemotherapy before buying the furniture, I didn't have the energy or time to fully pursue a complaint with RTG. I'll not be paying for the furniture, they are more than welcome to come pick it up and I'll use my $2000 to buy furniture somewhere else. I recently saw the salesperson from RTG working at Room Store. As I told her about the poor quality, she just began to tell me horror stories about their products. While I was glad to know it wasn't only my experience, she told me she left about a month after I made my purchase. I know people need to make a living but she knowingly sold me furniture that was of the poorest possible quality. I'm certainly never buying from her no matter where she works since she clearly has no integrity. Do you think Cindy Crawford knows about the crap they're slapping her name on?