Shanghai Airlines Complaint - Shanghai Airlines - unreliable and disrespectful
212 JIANGNING ROAD SHANGHAI -- A flight from Beijing to Shanghai was delayed for about 4 hours because the aircraft had some safety and technical problems. The normal procedure is to be booked on any of the various other flights that go every hour. However, Shanghai Airlines refused to do so and gave no information during the waiting time when the airplane will take off. The customer service was disrespectful. At first, they denied the fact that plane was delayed. Replies took a very long time. Compensation was not offered, because boarding began 7 minutes before the compensation threshold.