Taco Bell Aptos Ca Compliment - Taco bell needs to can the CBCC ranking system
The current 1000.00 Dollar no purchase necessary to enter CBCC customer survey system does not give a true reflection of any of the desired target goals Taco bell is hoping to achieve with its customers but merely is a bizarre ineffective way to save money over doing real demographic and market strategies that reflect how your customers really feel. To hold employees accountable to these scores on these CBCC surveys is bizarre at best as hundreds of possible combination's of scorescan occur regardless of anything to do with Taco bell.
You could have a 5year old kid pushing all 1 rankings on the buttons to play a prank or a 90 year old senile woman who hates everything as she is senile and your going to base your employee and business reputation on speculation!
This corporation must truly be in dire straights and grabbing at straws as this ranking system allows employees to back stab each other by friends calling in to boost one persons scores while destroying even the greatest of employees currently working for your stores.
I had to check out this CBCC red dot green dot system for myself and it truly explains why most Taco Bell stores have really uncaring employees as they can do no right as you guys are putting your companies business name on the line based on speculation of a contest scores?
I understand you guys threaten employees with low CBCC scores under threat of termination if a low score occurs during an employees shift regardless of conditions such as personal presently on the job or any of a 100 other possible reasons including the survey numbers may not even be from a real customer as Taco Bell has no invitation code to take the survey. All you need is a store corporation number like TB12854 to play the game contest and answer the questions as though you really care about the truth of your answers to these questions? this is absurd. It's also a big time wrongful termination lawsuit for unequal labor practices in the making!
Oh ya you guys might want to hire people who can speak English, as customers should not have to be fluent in the Spanish language to get their orders right! Have you guys lost your minds!