Hotwire, Inc Complaint - Misleading information and a semi-working web site.
Used HotWire a few times and it was fine, however, this time I tried booking a hotel at South Beach, Miami and at the booking screen you usually see the map of the are your hotel will be. In my case, instead of the map I saw a blank screen notifying that map is unavailable. After refreshing the screen a few times, re-doing the search I still received the blank map, so I decided to proceed with booking. After all, how long could South Beach be? It turned out that it can be too long, as I received a North Miami Beach, a bit far from all the action this making this hotel an irrelevant choice to stay at. However, the booking was made.
I tried contacting Hotwire support, however, they told me that regretfully they are unable to modify anything. That's very strange, since all I wanted was to just re-book the hotel in a different area, I am still their client, they still make money off my booking. After exchanging a few emails trying to prove that it was not my fault that map was not displayed, rather their technical glitch, they still don't want to do anything about it.
Just wanted to let you know, that Hotwire is not always the best choice and you can end up with a hotel that is far from your choice or wish. Just keep it in mind and maybe use Priceline or hotels.com instead. Good luck and make a wise choice!