Family Video 3222 Glenview Rd Glenview IL Complaint - Stay Far Away From This Horrible Place
GLENVIEW, ILLINOIS -- I went to rent a few videos from this place and it was my first time ever going there. After I found what I wanted I went to pay for my videos. The woman behind the counter was rude from the start, demanding I wait until she finished texting before checking me out. Then she finally gave me a total and I gave her my credit card. While she was running it through I noticed they had popcorn and I decided to buy some. Since she already ran my card through I was going to pay cash for it but she claimed she hadn't run it through yet. Something should of tipped me off when she asked me for my card again but I just blew it off. I paid for everything on one transaction and went home. After watching one movie I decided to check my email and found not one but two receipts from Paypal (I have a debit card from Paypal which I used for this transaction). Upon checking my online statement I saw that the woman had ran my card through twice for two different transactions. When I called them back so they could correct the problem I asked to speak to the manager, since the employees showed they are not competent. The manager listened to me for all of 2 seconds then cut me off mid sentence and said her computer didn't show any second transaction and then proceeded to call me a liar. When I said I have proof she then said, "You're lying B@#$H, come down here and show me the proof." So I said fine I'll be right there and hung up. When I got there she had called the police and told a completely different story, saying I had threatened her life which is a complete lie. The police of course took her side since she was young and blonde and was crying all over him and making a big show. It was so fake I don't know how they let her get away with it. Even though I had proof and was showing it to them they said she was right because she was the "manager" and there was nothing I could do. What really made me mad was whenever the police weren't looking she would give me an evil smile that was almost saying, "Ha ha, I got away with robbing you". This company stole $17.00 and that doesn't include what I paid for the movies. Not only that the movies I did get I couldn't watch because they were so scratched up and dirty. I bet when I return them they'll say I did it because I was mad and that'll give them another excuse to take money from me. I have never in my life experienced such rude, evil people.