Ikea Complaint - Cheap quality merchandise/Terrible customer service
SCHAUMBURG, ILLINOIS -- We bought a bed called Odda for my daughter. It was assembled as instructed very well with a power screwdriver, etc. However, the particle board it was made from was so cheap it couldn't really hold screws very well. The wheels on the trundle portion continually fell out. One day she sat on the bed and the wood slats gave way and she fell through the bed. Luckily for all she wasn't seriously hurt but I didn't want the junky bed in my house, so I called Ikea, took the bed apart, and brought it back. It was beyond the 90 day return. They did give me a refund on the bed, a store credit on the mattresses (they don't accept mattress returns), but they stuck me with the headboard because according to them it was a separate stand alone item. Considering they sold a dangerous product, they should have taken back the headboard as well. I mean, what am I going to do with the headboard. It was just an overall really nasty experience.
It was a very expensive bed (approximately $700) and the materials were so cheap. I would never buy another product from them.