Time Warner Complaint - Horrific customer service
On the morning of 10/30/09 I started calling Time Warner at 10 am to inquire about their packages, prices, etc. To make a long story short I was basically on the phone all day, until around 7 pm -- just basically trying to get the same answer from 2 people on ANY question. Over the course of the day I asked several questions, and Never once got the same answer from any 2 people on any question. These were not esoteric questions, mind you. They were questions like, "When does this special offer price end" (several representatives said that it ends tomorrow -- Sat. 10/31 -- absolutely positively. Several others said they didn't yet have an expiration date. One even said she'd call me a week before it expires. Other question was what is the penalty if I cancel (same problem). I even then started speaking to supervisors, but didn't do any better with them. I won't list my other questions & the conflicting answers I got, but suffice to say that the day was really bad. My blood pressure was way up, & I felt at the end of my rope with frustration. Unfortunately, Time Warner has a monopoly on cable in my area, & to keep my current phone service from Frontier is more expensive so I don't know what I'll do. I thought Cable Companies weren't allowed to have a monopoly -- what happened to that ??
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