Sony Complaint - Sony has a total lack of respect for customers
I ordered a computer from Sony October 21st. First, I thought that since I paid to be shipped in two days (I paid $89 for this), I would get it the 23rd. Then it turned out that you were building my computer and it would take 7 to 10 days plus the 2 days of shipping, which I thought was very excessive. I called about 4 times to inquire about the status of my order (I was in urgent need of this computer) and they said it was being built. They said the ship date was October 29th. Then when it didn't ship, I called again and they said that's only an estimated ship date and that it would ship November 2nd. I requested to talk to a manager to get some guarantee that it would actually ship Nov. 2nd, but amazingly, they said Sony doesn't have managers on-call. On Nov. 2nd, I got a message that my product is out of stock. How can you be out of stock on something that you custom built???? And why did Sony wait all this time to tell me this??!?! I don't have an answer because I can't even talk to a manager.