Hotwire, Inc Complaint - Don't Use Hotwire - Hotel
I booked a trip to NYC for 2 adults & two kids ages 14/16. The room needed to have two queen beds but what I got was a room with a full bed & a twin bed. That was the biggest room with two beds the hotel offered. When I contacted Hotwire, they informed me that they had given me what I asked for, a room with two beds. I agured that I do have two beds but not two beds big enough for two adults & two kids ages 14/16. They didn't care, they told me they had held up their end.
What a joke, I will never use nor recommend HOTWIRE to anyone. My advice is to call the hotel yourself.