Sears Complaint - Who stands behind Kenmore? ... NOT SEARS
GREENVILLE, NORTH CAROLINA -- I purchased a toaster oven for my mother-in-law in May. I didn't buy the extended warranty because it had a 2 yr replacement warranty. Five months later, the timer will not shut off the oven. The oven smells like electrical burn. I didn't have my receipt, but it's a Kenmore, so I thought they would stand behind their brand. I also thought they would have record of the purchase since I could supply the debit card number, the name, the date, and the exact amount. WRONG. They will not do ANYTHING without the receipt and they have no record of the purchase. I made an additional purchase at the same store 2 weeks ago and they have no record of that purchase either!!! I've made my last purchase at sears!