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American Home Shield Complaint - Don't do business with AMERICAN HOME SHIELD - Replacement of AC Heat Pump
Replacement of AC Heat Pump - Complaint
CARROLL, IOWA -- I took out a home warranty with American Home Shield when I purchased my home in 2002. I paid every year as the price went up and up for the sole purpose of having a warranty on my air conditioning heat pump since our house was 20 yrs old. When the heat pump finally went out after 27 years I needed a replacement. The unit they wanted to send me was the cheapest and lowest quality unit they could find. My unit was a top of the line unit in it's time which was 1982 and cost 3000 dollars then. The cost of the unit they wanted to replace mine with was 1000 dollars! This is a total rip off. I got 4 quotes on comparable models to mine ranging from 5700 to 4925. AMS told me if I didn't accept the unit they were replacing mine with they would give me a cash out of 2031 dollars which the technician that was replacing it was charging 995 dollars to install it. I informed them that I hope they could sleep good at night ripping people off this way.
My advice to everyone is to not do business with these people because you'll be giving them your money for junk in return.
My advice to everyone is to not do business with these people because you'll be giving them your money for junk in return.
Comments:
Posted by NanS123 on 2009-11-03:
Believe me, I feel your pain. I have battled with my home warranty company (Total Protect) for a month to get heat back in my home. I think all of these so-called home warranty type companies are nothing but a big rip off and a huge waste of money.
Posted by moneybags on 2009-11-03:
With AHS, call and demand to speak to a supervisor. You may have to tell the story 2-3 times. When you get a supervisor, exp;ain the situation once again and remind them that they have a "Contractural Obligation" to replace with a similar unit. I was able to get an extension # and e-mail address. I kept on with twice daily calls and got satisfaction. And be sure you get names of every person you talk to. (I'm a realtor and my company endorses AHS. I threatened to never sell another AHS policy -- maybe that helped, too.)
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