LaurenSilva.com Informative - They have Godess softcup nylon bras and Priority Mail delivery

Review by grrrranimal on 2009-11-02
PATCHOGUE, NEW YORK -- The Pros: Lauren Silva stocks a very hard to find, and very necessary, large-size Goddess softcup nylon bra. They shipped it out promptly by the method and carrier I prefer: USPS Priority Mail. They seem like an honest company to me.

The Cons: Lauren Silva's 800 number doesn't work in my part of the U.S. I had to call a library to find their other number since I don't have internet access at home.

There was supposed to be live help available by instant messaging on their website. I waited a considerable time but there was no response to my questions. It would have been after business hours in the East Coast where this company is supposed to be, so if this service is not available all the time, they need to indicate this.

The first time I ordered, there was an added ten day delay in my receiving the package caused by the post office, but I was led to believe that Lauren Silva might be at fault and this caused me to get mad and stressed out unnecessarily. When the package was overdue, I called Lauren Silva to find out what happened. I thought they might have failed to mark it as Priority Mail, causing it to be sent Parcel Post. Their customer service person said something that led me to believe that that was likely true. Actually, when the package finally got here, it was marked Priority Mail prominently. The envelope had gotten chewed up in a machine at the post office and somehow this caused the delay. The merchandise was in good condition, though. It was in a padded, nubby envelope. I don't know if the type of envelope had anything to do with it getting chewed up. It was probably random. Lauren Silva was nice enough to reduce the postage cost when it looked like it was their fault.

When I returned some of the order for size, I had to call ahead for a return authorization number and mark it on the outside of the package. They do let you know you will have to do this. You also only have fifteen days from the day you receive the package to return it, and by that I THINK they mean, place it in the mail. This is a hassle, and really large and/or well-run companies avoid return policies like this. I think it will limit the number of customers Lauren Silva will have, although people who need unique items they carry will still be glad they are there. Upon my request, they DID give me some extra days to get the package in the mail because of the delay I experienced in receiving the merchandise.

Without asking me, Lauren Silva sent the next package out requiring a signature confirmation. Oy! I cannot tell you the hassles that ensue when this occurs. I specifically requested USPS Priority Mail because I don't have to try and meet up with the mail person. I had to call the USPS 800 number because, although I was home all day the day the carrier "came by," no one tried to get ahold of me to get my signature. They just put an orange notice in my mail box. Calling the Post Office's 800 number to effect a redeliver is Kafkaesque, to say the least. Lauren Silva gets demerits for requiring a signature without even running it by me. I still haven't received the package yet, but I know it is a few miles away and will be in my hands as soon as the Post Office has some more of my time and energy.

On the whole, this company is a good resource for certain items, but it needs to change some things if it is serious about being a good mail order company.

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