Don Wood Polaris Automotive Complaint - Don Wood Polaris Sold Broken Atv On Ebay , Bad Camshaft , Carburetor Needed Rebuit & Headlights Blown

Review by damanshow on 2009-11-03
ATHENS, OHIO -- My contact Information :
Michael Salsbury
613-389- 3331
I bought a aTV from Don Wood Polaris in OHIO
Don Wood Polaris
1 Townsend Place, Athens OH 45701
Local: 740-593-6641
Toll Free: 888-284-8219
Fax: 740-589-3651
Email: dwpolaris@donwood.com

Ebay Item number: 200390388700 but it came with a worn out camshaft bad carburetor and burnt out headlights. ( $1123.80 in damage)

On the Ebay ad it said " Mechanically sound " I also asked Scott the service manager and Allen the sales person before I bought and asked if machine has any problems. They both said " no it runs fine and their shop checks everything out before they sell aTVs "

I received aTV and it did not work from the minute I received it off the shipping pallet. There is not 1 mile more on the odometer than as shown on the eBay listing from seller Don Wood because I could not use it.

There was 3 problems one it would not idle and would stall and two it had no speed over 18 mph and no take off power ( would not spin the tires on gravel even) I contacted seller and he said take it to a shop. The shop fix problem one and it was the carburetor. The next was a bad camshaft The last is burnt out headlights.

The second problem ( undetermined yet ) the seller said " You bought as is but we can give you a extra $100 dollars to end this" . I said no as I do not know if it will cost more than $100 to fix. He stated "thats all we are going to pay and thats it."

My local repair shop here then traced the second problem. It was a camshaft that was very badly worn out. My local repair shop said " there was extensive long term wear on the camshaft and that there was now way any dealer would not have known it had problems as it was backfiring thought the carburetor and the the lifters were making a bad engine sound because the camshaft was worn out" . My repair center said it is obvious they new it was a bad aTV and just unloaded it on you.
I told Don Wood I do not expect a 6 month warranty but do expect it to run fine as he stated on the eBay listing and his word.
When I first bought the aTV I paid by Visa and sent them my ID ( drivers license and social insurance number ) and they registered it in my name. Then Don Wood phoned and said " we can not ship it to you being paid by Visa we have to have a certified check so you can not dispute the Visa charge because then they would be out the money " I thought this was odd but I just agreed and then I got them to let me pay by Paypal and they credited my Visa back and I paid by Paypal .
Now I know why they did not want to let me pay by Visa because it would have been easy for me to dispute the charge and Don Wood knew the aTV was damage so they wanted to make sure I could not go back on them.

I think its a shame a Dealer would scam people like this because they have a repair shop with train mechanics they obviously knew there was something wrong with this aTV. I talked to another person who bought a aTV from them on eBay and he caught them in a lie by checking his aTV warranty repair history and Don Wood put some parts on it trying to fix the problem but they sold it broke to another eBay buyer.

I have all emails as most of the conversation was through email. What I am claiming is for is the amount it will cost so the aTV will run $1123.80
Comments:2 Replies - Latest reply on 2009-11-03
Posted by redmx3racer on 2009-11-03:
Horror stories like this are why I won't use EBAY to buy anything motorized, or anything I can't return to the seller ("as is" sales). I'd want to hear it run and test ride it before I bought it.
Posted by jktshff1 on 2009-11-03:
you need to get all your personal info off here.

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