Air France Complaint - Lack of Customer Service
IAD, DISTRICT OF COLUMBIA -- I wanted to share with you the following about Air France.
We had a very bad day on 7/13/2004. We arrived at Washington Dulles Airport at 3:20pm for flight #39 on 07/13/04. And there was this huge line in front of the AirFrance check-in. It was 4:05 pm when we got to the counter. When our bags were
weighted, we were told that we needed to pay $400 for the overweight. My wife and I are students in the USA and $400 is tons of money for us. We said that we don't actually need to take all stuff in the bags and
we told them that we wanted to take the heavy stuff out from the bags and have them re-weighted. It was not going to take us more than 1 minute if they had let us do that. They told us check in for the flight
is closed and we had to pay $400 in order to fly. They talked to us for 10-15 minutes arguing that they can't do it. While they were talking to us there were still some passengers in line who were checking-in. We tried to get some of our stuff from one of the bags. And our ticket was canceled. And my wife could not fly. We were told that next available date to fly is August 4th 2004.