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Symantec Corporation Informative - Poor customer service - Norton Internet Security

Norton Internet Security
Review by Muchannoyed on 2009-11-03
My Norton Internet Security for up to three computers was automatically renewed in the spring of 2009 with a new expiration date of March 29, 2011. I downloaded it to two computers. Four months later, I began to have problems with my DSL. A computer technician I retained diagnosed the problem as the Norton software and replaced it with Viper. The problem disappeared. I then replaced one of the computers with a laptop that I use primarily for travel. I decided to use Norton Internet Security on it as I had 18 months left on my subscription. I could not access my account because my number was said to be invalid. That despite the fact that I have a written confirmation with that account number, the expiration date, and the coverage for 3 machines. I tried for days to reach customer service, but could not get into "chat," the only option the Website offered. When I did finally get through, it was told after a dozen exchanges that I could not get partial refund after 60 days. But my payment was for a subscription that was only partially used. The company has not only lost a customer, but I am on a mission to get the word out that one should avoid dealing with it.
Comments:
Posted by Anonymous on 2009-11-03:
YOU are the one who replaced the software with another security. You do not get a refund on a program you have used for half the subscription. It is not their fault you changed.

What you should have done was asked them for a code to add the software to another computer since you were already paying for the service.
Posted by PepperElf on 2009-11-03:
join the military
get Norton antivirus corporate edition for free.

and no i'm not kidding. they handed it out on CDs in one of my military computer classes.


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