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USA Wallpaper Complaint - Billed but did not receive product - Wallpaper and Boarder
Wallpaper and Boarder - Complaint
SANDUSKY -- On December 4, 2008 I ordered two companion wallpapers and a matching boarder. Of coarse the money was immediately deducted from my account.
12-8-08: I received notification that "some of the merchandise you ordered from us is temporarily out of stock"
12-11-08: I received another notification of the backorder
2-2-09: I notified them asking for delivery information, received canned answer that it was still backordered
2-28-09: They contacted me that my order was still on backorder
3-10-09: I again contacted them and was informed that the backordered wallpaper would ship in "1 to 2 weeks"
3-19-09: They shipped one of the wallpaper designs and boarders, backordered the matching wallpaper
3-31-09: I again contacted them and was informed that the backordered wallpaper "should release from our supplier in the next 48 hours"
I also tried calling an different phone numbers which where always busy.
and on and on...
11-3-09: I finely got through to a Company named "By Design" that claimed to be a distributer for USA Wallpaper and she informed me that my order had been cancelled in July and that someone should have informed me and I should have received a credit, which I didn't. So when I confirmed that I now have two thirds of a matching wallpaper set and what was I suppose to do now, I was rudely informed that I could try to order the third wallpaper from someone else...
Not what I would call a professional business.
PLEASE SAVE YOURSELF A MAJOR HEADACHE AND PURCHASE FROM A COMPANY THAT REALLY WANTS AND DESERVES TO BE IN BUSINESS!!!
12-8-08: I received notification that "some of the merchandise you ordered from us is temporarily out of stock"
12-11-08: I received another notification of the backorder
2-2-09: I notified them asking for delivery information, received canned answer that it was still backordered
2-28-09: They contacted me that my order was still on backorder
3-10-09: I again contacted them and was informed that the backordered wallpaper would ship in "1 to 2 weeks"
3-19-09: They shipped one of the wallpaper designs and boarders, backordered the matching wallpaper
3-31-09: I again contacted them and was informed that the backordered wallpaper "should release from our supplier in the next 48 hours"
I also tried calling an different phone numbers which where always busy.
and on and on...
11-3-09: I finely got through to a Company named "By Design" that claimed to be a distributer for USA Wallpaper and she informed me that my order had been cancelled in July and that someone should have informed me and I should have received a credit, which I didn't. So when I confirmed that I now have two thirds of a matching wallpaper set and what was I suppose to do now, I was rudely informed that I could try to order the third wallpaper from someone else...
Not what I would call a professional business.
PLEASE SAVE YOURSELF A MAJOR HEADACHE AND PURCHASE FROM A COMPANY THAT REALLY WANTS AND DESERVES TO BE IN BUSINESS!!!
Comments:
Posted by Anonymous on 2009-11-03:
Back orders do happen on ma high sell item. However, after 30 days you should be offered a refund, or request one. After 90 days, the order should be forcibly canceled and a refund given.
Why you waited nearly a year is confusing. I would have asked for refund after 90 days.
Why you waited nearly a year is confusing. I would have asked for refund after 90 days.
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