Uncle Bob's Self Storage Complaint - Uncle Bob's Self Storage @ Euless, TX - Rodent Infestation
EULESS, TEXAS -- Before I post this review I'd just like to acknowledge that Uncle Bob's Self Storage has done nothing illegal to me or anyone somehow mentioned in this writeup, and that everything I mention below is contractually my liability. I suppose my complaint lies more along the lines of business ethics and service quality.
Short and sweet: My unit had my furniture in it. My expensive, Cantoni furniture. One of these items was an area rug. I periodically check my unit. Things were okay up until a couple months ago until I came back and realized there were a total of 6 dead mice (4 adults, 2 babies) embedded into my rug. This is disgusting. I had no food or drink items stored in the unit. The regulations specifically state not to place any kind of food or drink item in the unit anyway. I've stored in the past with 3-4 other facilities and never had this problem. Putting mouse traps in the unit is out of the question because it would just draw rodents either from the bait scent or from the rotten stench of carcass that rodents become even more attracted to. Bottom line: I have a $1400 modern rug that top tier companies like Chem-Dry and Dalworth have not been willing to guarantee anything after an initial inspection. Chances are I'll pay the $250 (possibly more) in cleaning fees and still remain dissatisfied with the results. Contractually, I'm at fault. And at any other facility, I would probably be at fault as well. I understand the idea of insuring possessions within a storage unit, but this is a significant expense and I don't think we as customers should have to pay added fees for the basic right to a clean, sealed, secure establishment as I received in the past. I shelled out $135/mo for several months to this company. Many people pay much more. Is it out of line to demand this? I'd at least like to see a month's rent refunded but this was never offered to me at the desk upon report of the problem.