Phoenix Complaint - Lost and Found

Review by worlesslostandfound on 2009-11-03
On 10/24/09 I returned my rental and immediately called called them as I had left my folder in the car. I left a message on the answering machine as to the exact location of the folder. On Monday morning I called at 8 am to be answered by a woman (Pat) that advised that she did not start work until 8. So I called back 2 hours later and she took my information and promised to call me right back. Two hours later I called her back to be told the car was already out but she would call me as soon as it was returned. 4 days later ai call again to be told the same thing. Rude each and every time I called. Then I attempted customer service. Pat had never made a note as she promised and now I am told that it will be 14 to 21 days before anyone responds. Why do they have a customer service number. It would be sweeter it they told you to go to hell on the front end My last Thrify purchace. Not to mention the 106 gasoline charge.
Comments:1 Replies - Latest reply on 2009-11-03
Posted by Anonymous on 2009-11-03:
Huh? Is your complaint against Thrifty or against the city of Phoenix?

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