T-Mobile Complaint - Unhappy Customer
NEW YORK -- I am a very unhappy customer due to T-Mobile poor service. First I would like to start with the free airline flights, servers being down. Searching error messages on my phone, and replacement of my cell phone.
I never was able to utilize the free flight promotion due to scam. That was not true T-Mobile did that to get their customers to sign up for 2 years or renew for 2 more years.
Secondly, T-Mobile never call their customers to alert them of a problem and never just give you credit for that down time which T-Mobile knows about on their end (server).
Thirdly, I replaced two side kick hone and was charged a $100.00 fee for one of the phone being unwarranted, so that’s what T-Mobile told me after the fact of telling me everything was okay with the two returned phones. I paid my bill and swallowed it all. However, that was not fair and my money today is very short due to economic times. I them replaced my Motorola phone and I received the package and never received the phone, called T-Mobile to let them know. I contacted toile again and they said the phone was delivered and that’s it. Why did T-Mobile just send me another phone? When at first the color phone they should have sent me was orange not canary color. But I did not complain. But now I am tired of customer representatives not going beyond their line of duty to satisfy their customers. I am not talking about all of mobiles representatives.
Yesterday I was watching the news and T-Mobile was on the news about their servers going out and customers can not use their phones. So this is why I decided to write this complaint and voice my opinion.
What I want is another cell phone maderian (orange) phone delivered to my home address this time and to be credit for the $100.00 and credit for the down time that occurred on November 3, 2009.
T-Moible phone line I so busy that you cannot reach a representative during the day or night. Please T-Mobile improve your customer service phone lines.