U-Haul Complaint - Taking advantage of an elderly lady/foul language
OCEAN PARK, WASHINGTON -- When my 70 yr old mother stated to me that upon renting a 26' long U-Haul truck to move approx. 85 miles she asked the lady that serviced her if U-Haul had any guys that could load her belongings for her. The women told her no but she could call her son and a friend of his but their starting rate would be $200.00 for the first hour and then $40.00 per guy per hour. When they were finished, the son called U-Haul to have his mother pick them up. The lady pulled in to where the U-Haul was. Her son said some thing to his mother and when my daughter walked by her and her son my daughter heard her state,"is that the bit--"My daughter approached my mother noticing a distress look on her face. After she informed my mother of the foul language from the U-Haul service lady. My mother went to her to find out the ammount owing for loading the U-Haul. When my mom informed me they charged her $600.00 cash only was the most appalling charge I have ever heard of or about from U-Haul. With experience my self with U-Haul and needing helpers to load a truck for me U-Haul explained to me they do not have any body there at theri office but would get on the enternet and contact e-movers. My experience 2 guys loaded the same size truck with in 6 hours and I was only charged $385.00. I called this u-Haul location and spoke to the women and couldn't really get a word in edge wise, for she was screeming at me then hung up. I called back and a man answered, I informed him maybe we were disconnected some how. WOW no we we'rnt and he was yelling, that I couldn't anderstand all he was saying. I asked for his boss and was told she was the boss, I stated I knew their was some one over their heads for me to talk to and was told there was not. I informed him I would be contacting the Attorney Generals Office and aslo the Better Business Bureo. He hung up on me as well. My oppion it took those two men over 6 hours to load, Myself (135 pounds) and one other guy had that U-Haul unloaded in three in a half hours.