Travelocity Complaint - Boycott Travelocity!!!
So Yesterday I bought a ticket for my sister. I paid with my Debit card and I received a confirmation email from them. I printed out her "E" Ticket and I logged off so I could help her pack for her 6:30pm flight.
About an hour later I received a phone call from an unavailable number. I didn't answer it in time so I waited to see if they left a message.... No message was left so I didn't think anything of it.
I dropped my sister off at the airport and sad goodbye. She went inside to go check in. I got a call from my sister who was hysterical saying that Travelocity canceled her ticket!! This was after they had already taken the money out of my account!!! I ran to my computer and I found an email there saying that the ticket was inactive until I called to confirm additional info.
So I called and asked why they canceled the ticket. They said because I didn't answer my phone when they called to make sure it was indeed me who purchased the ticket!
I freaked because they don't indicate it on their site they they have to call to confirm and they never left a message so I could have called back. I had no clue! Not to mention they SENT A CONFIRMATION EMAIL!!! Plus they should have never taken the money out of my account like they did if they were trying to be "Precautious" to make sure it wasn't someone else using my card.
So I had to buy another ticket for double they price of the one I had purchased earlier and I had to leave my sister stranded at Logan Airport! I'm in the process of complaining to them.
This was their screw up not mine and the made a pregnant woman VERY mad!!!! They are gonna be sorry they screwed with me!