Buffalo Wild Wings Informative - Tuesday is Wing Night!
OKLAHOMA CITY, OKLAHOMA -- Okay let's do it. Let's talk about another 'win' for the customer. Last night my wife and step daughter wanted to go to Buffalo Wild Wings since they've never been there. I'm no fan of B-dubs but I love my wife and step daughter so what am I gonna do? Tell'em no?
We get seated, place our drink order then upon getting our drinks order our wings It's Tuesday, wing night, wings are 40 cents. Gotta like that. The OKC Thunder are on the big screens giving the Lakers all they can handle and them some. Excellent.
About five tall beers later the waitress comes by and asked if we're ready to place a food order. I tell her we already did about forty minutes ago. She shuffles through her pad and says oh yeah. The kitchen's really backed up although I could tell she was lying and that she had never turned in our order. So I say, Come on now be honest you never turned our order in did you? She says, yeah I did. I said no you didn't. Hey, people make mistakes. It happens. But don't lie to me. Through a sheepish smile she finally admitted she didn't turn in our order.
She brings the wings out. We had to send two orders back since they had the wrong sauce. Anyway four more tall ones later the bill arrives.
I told the waitress there will be no tip because of the service. She kind of frowned but seemed to understand. I then said, however I'll give you as a tip half of any amount you can get discounted off my check due to the little order snafu. She says, okay.
The manager comes over profusely apologizing for the service. Tells me that tonight's visit is on the house. Good man. The check came to about 80 bucks. I'm a man of my word so I left two 20's on the table for the waitress and off I went.
This what I call a 'win-win'. I got my food and drink for half off and the waitress got a fat tip. Best part of it all is that I didn't have to vent my complaint to the manager. The waitress did it for me.
Chalk another one up for the customer!