LG Complaint - LG Electric Range Not looking good
Resolution Update on 11/24/2009:
The latest is: the digital control/touch panel was replaced Monday. I have to admit that LG went out of their way by assigning a customer service rep. to my issue. Her name was Janet and she called me frequently to check that the repair man came, she set up the appointment, she called and checked on delivery of the part, etc. So far the oven is working fine. I am cautious about buying future LG appliances; I believe they need to build a more solid reputation.
We purchased the LG electric range from Best Buy in June 09. It has been working great! And we got a good deal so we thought everything was fine until yesterday when we were baking a cake and the oven just shuts off. The column of buttons for oven functions no longer responded to touch. So I called customer service. They required that I fax a copy of the receipt because my serial number didn't match up with my purchase date. So I did, then today I was walking through the kitchen and the motion made the buttons on the panel come on. Scary! Then the other side of the panel quit working. But wait it gets better, this afternoon everything works fine. So I find this website and begin reading reviews about this particular oven with very similar stories. NOW I'm worried. Please do not buy LG ovens. It looks like they have a long way to go before perfecting their craft.
Update: June 2013, The range was recalled, reference link http://www.cpsc.gov/en/Recalls/2013/LG-Electronics-Recalls-Electric-Ranges-Due-to-Burn-and-Fire-Hazards/
So we called LG back in January 2013, who then sent A&E factory services out for the repair. The technician didn't act like they knew about the recall. He ordered a part. The part has never come in, on back order they say. In the mean time the front right burner quit working. The oven also would not preheat correctly and we had to keep restarting the oven. Then we received a bill from A&E for the service that was never performed. In short, I will never buy LG or use A&E. We went out and bought a new stove today.