Overstock.com Complaint - Returns policy - A complete rip-off!!!
Resolution Update on 11/06/2009:
After MANY emails and phone calls of complaint to them, Overstock.com has kindly decided to refund the total amount due back to me, not just half.
I am guessing they rely heavily on most customer's apathy and inaction in these types of situations because I know if I did not complain as much as I did, if I didnt speak up I would not have got all of my money back.
Anyway, I am very pleased with the overall outcome
I recently bought a decent sized order (approx. $360 worth of clothes) from Overstock.com and both jackets I had bought were too big so on the same day I received the order, after trying the jackets on I sent them straight back in the exact same way I had received them - in the plastic coverings and tags still attached.
After speaking to someone on their online chat, I was told I had to send the jackets back in 2 separate boxes - although they had sent the entire order to me in one box! I figured it was a little strange but since they were paying for the return shipping, I wasn't that bothered about it because it didn't really inconvenience me.
Anyway, I waited over 2 weeks for any sign of a refund and today received an email stating they would only be refunding half the amount of one of the jackets I had bought. (The jacket cost $74.99 and they offered me a $37.50 refund) so it was back to the live chat for me!!
I queried why they were only giving me half of my money back and was told that the item had been used OR been opened. Which one they could not specify!! But I am assuming that its because I opened the plastic covering to try the jacket on.
Anyway, after explaining that I had returned it as I received it - with alls its tags still attached and neatly selo-taped back in the plastic covering. I asked their representative how you are suppose to try the clothing on if you cannot even take the item out of the plastic covering?! This seems very ridiculous to me!
I did not get a response to my question.
I assured the representative I did not rip or damage the plastic covering in any way and the representative just said they would pass my complaint along to their 'Specialized Customer Service Department' and they would be in contact in 1-2 days.
I am absolutely disgusted with Overstock.com as this seems to be somewhat of a scam to try to make more money out of people. In effect, they are trying to charge me $37.49 for a plastic bag which would normally cost less than a $1!!!!
I will NEVER use Overstock.com again if this is the kind of scams they are pulling on their customers and after reading hundreds of similar reviews, I know I am not the only one. I am absolutely disgusted and only wish I had read the reviews first, before buying anything from these scam artists!!
DONT USE OVERSTOCK. COM!!! THEY WILL SHAFT YOU ANY WAY THEY CAN TO GET YOUR MONEY!!