Tri-state window and door factory clifton, nj Complaint - Refused to leave my free estimate
Resolution Update on 12/05/2009:
I received a call from manager at Tri-State window who quoted me an estimate and followed up by sending me a written proposal. The estimate the manager gave me was approximately half the price quoted by the sales person. I am happy to have this resolved.
CLIFTON, NEW JERSEY -- Had no idea that getting window replacement estimates would be such a hassle. I had no problem getting estimates from Home Depot and from Renewal by Anderson. I was contacted by Tri-State Window and Door factory to come over and give me a free estimate. The sales person arrived, gave his demo, measured my windows and gave me a price however, when I did not sign a contract because I am still in the process of getting estimates he would not leave me a written estimate and actually said to me We don't want your business anyway. He later said he was joking. He then asked for my email address and said I would be getting estimate through email. Well, I'm still waiting for that estimate. I don't understand doing business this way - I actually liked their ultrashield window product and would have considered it had the sales person left me the written estimate that he had so meticulously calculated.