U-Haul Complaint - HORRIBLE CUSTOMER SERVICE!!!!
LEWISVILLE, TEXAS -- On July 16th I reserved a trailer hitch and trailer to move my daughter to Florida on August 5th. U-Haul took the $50.00 deposit out of my account that very day and gave me confirmation numbers which I believed I could count on. They were to have called me on August 3rd to schedule the installation. No call. I called them - guess what? They didn't have a trailer hitch and couldn't get one unless the overnighted one from their corporate office the next day - which would cost me a day of vacation and travel time. I asked to speak to the manager who was always with "another customer" and who never returned my call. I was advised I could complain by calling 1-800-GoUHaul. I called and was finally able to get a hitch (already in stock!) in another City which meant I had to drive 50 miles one way just to get a hitch that I didn't want to buy! U-Haul has horrible customer service and, as God is my witness, I will NEVER again use U-Haul!