Company Response on 04/02/2010:
Hello, my name is Tracy Myers and I am the owner of Frank Myers Auto Maxx in Winston-Salem, NC. First of all, please allow me to apologize for any confusion about how our Unsung Heroes program works. Since you didn't leave your actual name in the review (which is against this websites policy), I can't research your particular situation. However, please let me say that this sounds like a huge misunderstanding. Please allow me to share with you the actual wording of the Unsung Heroes program directly from our website:
Here are a few of the benefits of our Unsung Heroes Program (Available to most Unsung Heroes...even those with CREDIT CHALLENGES).
1) Reduced Down Payments - Qualify with as little as $0 Down in many cases.
2) 90-days to first payment through participating lenders with approved credit!
3) FREE gas with purchase!
4) First oil change FREE!
Please notice that #1 states "Reduced Down Payments - Qualify with as little as $0 down in many cases." We have never claimed that a person entering into the Unsung Heroes program could get approved with no money down.
The Unsung Heroes program certainly exists. Here is one of the many examples of the program in action: http://xtremesatisfactionteam.blogspot.com/2009/12/honoring-unsung-heroes-at-frank-myers.html
In closing, I want to say that I AM indeed a Christian and I would never intentionally mislead you about any of our programs. I appreciate you sharing your concerns with me and giving me the opportunity to improve the way we communicate with our clients and guests. My hope is that you will call me directly at the dealership so I can pull your account information from our database. If you were indeed turned down for financing, even through our EVERYBODY RIDES program, we owe you $1000 because that is our guarantee.
I sincerely look forward to speaking with you soon.