J.C. Penney Company, Inc. Complaint - Bogus Magazine Orders
TENNESSEE -- I have a JC Penney's credit card that I have kept at a zero balance for a while to use this card for Christmas purchases only.
I have been out of my home state since mid August 2009 on temperary work assignment. When I visited home last week (10/23/09) I had a bill from JC Penneys that showed a balance of over $100.00 on my account and a past due payment. It was for some magazines that I had not ordered and did not want. When I called the "customer service department" (in another country) and explained this to the man he told me that my account had benn placed with a credit collection agency over this one September payment on these magizines that I had not ordered. I explained to him that my premission was not given to charge my account for these magazines, I did not want them, and I wanted them off my account! He gave me a toll free number he said was "Jc Penney's magazine department". Of cource it was only a recorded messasge and no one to actually speak to. In my frustration I started pressing buttons hoping to maybe actually speak to some one. I got a recording asking for my home phone number. When I put the number in the message came back to me that their records show that I was contacted on Sept. 15, 09 at this phone number and that I agreed to this purchase then.
That is totally untrue! I was not even in my home state on that day so they definitely did not contact me at that time or any other time to get my premission to charge my account with these magazines. I have been charged for product I did not order or want and had my credit harmed by turning it over to collections for product I did not order or want and it seems I have no recourse in this matter. I have never been able to contact any one willing to correct this problem (other than the customer service in forign country that told me my magazine order would be cancelled, if I can believe that!). But who at JC Penneys is going to help me clear up the harm done to my credit by turning this over to collections?