Sony Electronics Inc Complaint - Sony's Customer Service Call Center if anyone spoke English as a 1st language there my be less misunderstanding!
I had sent my Sony Reader in for repairs. I knew my problem did not fall under any warranty. After all I dropped the unit. But I want to know the cost to repair. The could not tell me this over the phone. They insisted I give them a credit card to even look at the unit. I gave them one but said I may not want to put the payment on this card plus if the repair was over $50 I may just want the unit returned to me. I've been looking at the Kindle, Nook and there are rumors of Apple coming out with their own electronic reading device.
After weeks of calling the service center my reader was returned tome an my card was charged $90. When I called to complain they said I had authorized the transaction. I'm asking for a recording of the conversation. I doubt there is one. But I can't stand being accused of lying. I never authorized this and I know I explained that I wanted to place the order on a differnet credit card. I just gave my debit because it was the only # available by memory.