[X]

4
Helpful
Votes

TXU Electric Complaint - Worst service ever - electric service

Review by summerlynd on 2009-11-06
This electric company is horrible horrible horrible. I paid a $300 deposit. Then they turned off my service when they had told me there would be no interruption in service...then they charged me to turn on the service even though TXU Electric admitted that it was their fault that it was turned off...all of my groceries spoiled and I was charged $97 because they had to turn my service (again which TXU admitted that they had shut off in error) because the TXU employee/contractor had to reconnect my service at an unusual hour. After 4 months, they are still showing these charges on my bill. They are still trying to charge me the $300 which I already paid and the $97 to reconnect service. I still have not been reimbursed for the groceries that were spoiled ($150). I have now called 6 times regarding this matter and I have been disconnected 4 times. What do I need to do to get their attention? If you have the option not to use TXU Electric, choose that other option. They provide terrible customer service and their accounting dept is awful. I hope that I can help someone else avoid this terrible service from TXU Electric.
Comments:2 Replies - Latest reply on 2010-02-17
Posted by goduke on 2009-11-06:
I'm thinking you should be talking to the Texas Public Utilities Commission:

http://www.puc.state.tx.us/
Posted by summerlynd on 2010-02-17:
TXU electric turned off my electric several months ago saying that I never paid my $300 deposit. I had paid the deposit before they initially turned on my electricity. After 3 weeks of arguing over this, they "found" a record of my paid deposit. They reimbursed me for all of my spoiled food in my refrig and freezer. Now they have again turned off my electricity and my bill is current!! I have a three year old daughter and they are telling me that they might not get out to my house to turn it back on until midnight (it is currently 4:25pm). This is the WORST ELECTRIC COMPANY in Dallas. Whatever you do, don't pick this company because they will turn off your electric for no reason. Take my word for it, it has already happened to me TWICE!!!!!!!

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.