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Dick's Sporting Goods, Inc. Complaint - Terrible Customer Service - sales
sales - Complaint
WESTBURY, NEW YORK -- I have spent a decent amount of money at Dicks over the last few years, but I shall never shop there again. In the past, I have purchased camping equipment and sporting goods for my two sons. In this last instance, I was attempting to buy a shotgun. Dicks had sent fliers out advertising a sale on firearms and fishing gear. I walked up to the counter and had to wait patiently while two salesman ignored me and had a personal conversation regarding something funny on their cell phones. I would have left then but I wanted the item (a Mossberg 500 shotgun). They talked and laughed and looked up at me and then continued to talk. Finally one of them rudely asked me what I wanted. I told him and he went over to the shotguns. He never made eye contact during this entire exchange. He allowed me to look at the weapon and ignored me while texting on his phone. I asked him a question regarding a difference between two models and he said, "what happened?". I put the gun down and told him I would be back when he actually had the time to help me. For some reason this got his attention and he protested that he was ready to help me now. I walked away and tried to complain to a manager. That turned into a ten minute wait only to have another sales associate come over and say, "Can I tell the manager what this in regard to?" I said no thank you and left. Never to return again. It just isn't worth the aggravation. I have had negative sales experiences in that store before but gave them the benefit of the doubt. In the future, I will spend my money in a small local shop. It will be more expensive but the service will be appropriate and satisfying.
Comments:
Posted by MRM on 2009-11-06:
I cannot stand Dick with their outrageous pricing.
Posted by bcd on 2009-11-06:
I have been a customer of Dick’s Sporting Goods twice; and received poor service both times. On one occasion, the sales reps at the counter were too busy chatting about personal matters to assist me (much like this review) and on the other occasion, there was a long line of customers attempting to make purchases at the only open register which was located near three closed registers. There were two employees standing around doing nothing and another employee riding a bicycle around the aisles. This large store (located at the St. Johns Town Center in Jacksonville, FL) has a wide variety of products but I wasn’t impressed with the service. Good review.
Posted by superbowl on 2009-11-06:
We had an outstanding small chain of sporting goods stores named Chick's. Great service and prices. Dick's Sporting Goods bought them out and it has been downhill ever since. Rotten service and all the prices have gone up.
Posted by Ytropious on 2009-11-06:
When he decided to help you you were just being rude when you left to go tattle to a manager. If you wanted help he was then able to give it to you, so stick around and get helped! Also most managers like being told what they are needed for, it's not rude for the customer service person to ask what you need a manager for. Also, get over the lack of eye contact. Some people just aren't comfortable with it, it's not a sign of being rude, or trying to be rude.
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