U-Haul Complaint - Uhaul and safety storage has left me penniless and homeless!!!
PLEASANT VALLEY, MISSOURI -- This is perhaps more on safety storage 7101 Stewart Rd, Pleasant Valley - (816) 781-0007
I made Reservation # 28180718 on 11/06/09 for a truck and tow dolly. The safety storage lady called me back as Uhaul promised right at 6:pm on Friday night. (thought that was latest time they would, not actual time)
The clerk a woman called and repeatedly asked for me, I repeated phrases like "speaking", "this is him", "your " talking to him" before the incompetent could comprehend that they were actually talking to me. All the while being extremely irritating by not disclosing who they were or the nature of the call. I believe with the name repeating and what not it may well have been 3 minutes before she even would say who and what she wanted. Not a good start.
I arrived this morning to pick up the equipment, and was surprised to see the equipment I ordered was not even on the lot. I entered the store, gave id cc etc to learn my order had been changed from a car dolly to a trailer. I asked if there was a cost difference and she replied she did not know and it should not be much if so. This made me fee uncomfortable yet I played along trying to get to the bottom line, whats it really going to cost me.
I expressed my fears of a cost difference and my hesitations on the difference between my Internet order and what I was actually receiving and the possible cost difference.
It was at this point the woman picked up the papers I had already signed and told me to forget it then, I asked her what she meant and she flew off in some tirade about me belching in her face (???) and told me to get the hell out of there.....
WTF!??? Not only do I have no reflection of belching or passing any other bodily gasses, just some poor stiff trying to move.
Long story short, my card was charged $292.19 for equipment that I did not receive or use with a promise of a refund some 7-10 days from now. The best part is that I have this weekend to evacuate this house and move or be homeless.
I now have no money to rent a truck or trailer from anyone and no other way to move my belongings some 200 miles.
Was on the telephone the rest of this morning trying to get a refund receipt number to expedite the refund and after 3 hours that was not forthcoming either, so here I sit with packed belongings, no truck and no cash left to rent one.
Most are happy to rush in a cashless society, remember this story well before you hand your card out to anyone you could be on the street and penniless too.
Thanks U Haul for nothing, You are all a bunch of crooks, mostly safety storage of the Kansas city area. Stay way away from these people.
I notice they try to gloss over their incompetence here with replies. I spent my time this morning trying to get another truck or a direct refund. It was not forthcomming and will never be for any other either. They are crooks.
Company Response on 12/02/2009:
My name is Maria Palmisano and I am with U-Haul International. I first would like to apologize for the rude behavior and inconvenience you received from our U-Haul dealer. As you realize, this U-Haul dealer is an indepedent businessman. We do have a regular program for counseling with dealers to give them the benefit of our experience in successful U-Haul service. As independent businessmen, they are free to accept or reject our suggestions in accordance with their own independent judgement. Please be assured this matter will be addressed and corrective action will be taken as needed. I did verify that a full credit was issued back to the same credit card that was charged on the same day as the charge. The credit should post on your next credit card statement if not already. As we value you as a customer, I would like to send you some VIP Certificates for future use in the hopes you will allow U-Haul to redeem itself in the future. Please forward me your current mailing address or email to me at email@example.com. I look forward to hearing from you.