Safeway.com delivery Complaint - Safeway.com grocery delivery - very frustrating
LOS GATOS, CALIFORNIA -- I ordered wine and other items online for delivery for a party we were having tomorrow. With two small kids its very difficult to get to the store, which is why I used Safeway.com delivery in the first place. When the order arrived, none of the wine was there. I was informed they cannot substitute wine. If I'd known that, I would not have ordered from them. Maybe that warning is in the small print somewhere, but I didn't see it. Now I have a huge party of people coming tomorrow and I have to add a separate grocery trip, kids in tow, to my long list of things to do today. This totally defeats the value of this service, in my mind.