Southwest Airlines Complaint - They let someone else check in under MY name
I caught the SouthWest Airline flight from Las Vegas to San Francisco. I had no problem with them before, I liked them, you got to choose your own seats and the seats were spacy and comfortable...as much as an airline seat can be comfortable. MY problem was that when I went to check in at 10am I got to the counter and was told I had already checked in and already checked in two bags...at 8am that morning. I was VERY confused since at 8am I was in my hotel room getting ready to fly out and I had JUST got to the airport. Soo... How could anyone check in under MY name without my ID??? I didn't know if this was a ploy or something to get more money or someone out there really did check in under my name. We asked if there was another person under my name..and was told "no". I had my ID on me and everything to prove that I was the RIGHT person and still the counter lady told us that I would have to pay about $100 because there was already two bags checked in under my name. I thought that was ridiculous. The counter lady kind of had an attitude about it while we were being polite and mystified as to how this could happen. She didn't even act like it was all that urgent and that it happened all the time. Seriously??!!! I thought that after 9/11 that these things couldn't happen. I never found out what happened because I got on my flight and came to San Fran but it makes me nervous that Southwest Airlines could let someone else assume my identity and get on the flight AND check in two bags under MY NAME...what if there was a bomb or something illegal and I GET BLAMED FOR IT!! ~ So next time I would seriously consider making a booking with them if they can't treat this weirdness seriously.
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