Toyota Motor Corporation Complaint - Toyota Head Gasket Failure - Poor Support
I spent more to purchase a new Toyota 4x4 pickup believing Toyota's claims of excellent reliability and support.
Unfortunately, the vehicle I purchased used the notorious 3.0L V-6 engine that Toyota initiated a voluntary recall on for replacement of head gaskets. My gaskets were replaced at no cost to my initial delight. However, I was not forewarned that the underlying design defect was unresolved and that this problem would reoccur in the future.
Consequently, I was totally surprised when I noted antifreeze under my vehicle the other day and was informed by the dealer that my head gaskets had blown and the truck's heads needed repair.
Follow-up contact with Toyota was extremely disappointing. They indicated that their previous voluntary action was a once only offer and that the "campaign" was now over with respect to Toyota replacing head gaskets at their expense.
Accordingly, I am no faced with a $2000 bill that I must pay for a recurrent problem arising from the original design defect. Further, had I been warned at the time of the original repair that this problem would reoccur rather than the problem having being fixed; I could have undertaken preventative measures to limit my exposure here.
The moral of the story is not to trust Toyota with respect to their claims of extra reliability and quality support. Their support is only there when it's expedient to them and not to their Customer. Toyota is clearly not in the business of long term Customer care even when subsequent problems are the result of design defects they themselves acknowledge. Accordingly, for breaking faith with me in this regard, I will obviously not be purchasing a new vehicle from Toyota based upon their false claims of outstanding reliability and exceptional support.