The Fabric Mill Informative - Poor quality and service at Fabric Mill

Review by tink0901 on 2009-11-09
PLAINVIEW, NEW YORK -- Worst customer experience having curtains / drapes made at The Fabric Mill in Plainview NY.
– I ordered drapes in April, did not receive finished drapes until October.
– The drapes had many defects and errors, and had to be fixed three times.
– I received a price quote 1 week prior to ordering; when I went to finalize the order I was charged $90 more.
– The owner is abrupt, abrasive and is not concerned with providing good customer service.

Have your custom drapes made at JC Penney custom decorating instead. Buy fabric at the Duralee outlet in Bay Shore (open to the public in the back of lot on 1775 Fifth Ave, Bay Shore, NY), Mill end shop in East Islip or Fabricade of Vets Hwy in Holbrook.
Comments:2 Replies - Latest reply on 2009-11-09
Posted by Anonymous on 2009-11-09:
Was the price that was quoted to you, did that include tax? Any "labor" tax?
Another easy way to get some nice drapes... find someone locally who makes curtains and things like that. They'll sit you down, one on one, they'll tell you how much fabric you need. Go to your local fabric shop, like JoAnn's or something (they always have sales), get the fabric you need and it's usually much cheaper to do it that way then doing it some factory way or JCPenny way.
Posted by David on 2009-11-09:
I was in custom draperies for yrs. Drape is a verb not a noun. JC pennys is one of the few people still doing custom work but they normally use a fabric companies workroom such as Carole Fabric. Its not always 'custom'. You need to know fullness to know what 'custom' is. Most cities the workrooms are few and far between so if you have someone you trust that is the easiest way to be sure.

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