Citibank N A Complaint - They cancel whole classes of credit cards
THE LAKES, NEVADA -- My husband and I were in Home Depot and a floor manager asked us to sign up for a Home Depot Mastercard. In exchange, he gave the small purchases we had in our cart free. A year or so later, we tried to use the card and it didn’t work. We had a small balance and made our payments on time.
I called the number on the credit card bill and it turned out to be Citibank… yes, the same Citibank that has received vast federal government giveaways. The woman told me that Citibank decided to discontinue all of the Home Depot credit cards. She would not give me an answer as to why. I called Home Depot and spoke to a manager; she said “it was a corporate decision” and that the local managers were not privy to why. I called the corporate office. The customer service person didn’t know why either, but she said she would call me back. I probably will never know why. I only had two cards… Discover which I can’t use in a lot of places and this card. Now, back to the drawing board… try to get a card that won’t cancel low interest cards, won’t raise interest rates, and won’t do whatever else they decide to do to make it hard for consumers. I can’t recommend doing business with Citibank or Home Depot.