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FTD Complaint - DO NOT USE FTD - Eloquent Red Rose Bouquet

Eloquent Red Rose Bouquet - Complaint
Review by mekb149 on 2009-11-09
I wish I had read these reviews before I ordered. I will never use FTD again. Ever. Tell all your friends. Background: I am in the military, and I am away from home a lot as you can imagine. The weekend of this order was my anniversary. I had to go to duty through that period. Now, my wife has cancer... not asking for sympathy, just so you understand how mad this made me. So I ordered flowers via the FTD website for delivery on the day of our anniversary so she would know I was thinking of her, while she was sick at home from the after effects of chemo. Imagine my surprise when I got home and... nothing. My wife thought I had forgotten. No calls from the florist, nothing. So I emailed customer service... 48 hrs later they got back to me. In the meantime, they charged me and sent me a delivery confirmation email! The customer service lame excuse was that "the shop isn't open on Saturday." When I asked why they had passed the order to a shop that wasn't open on the delivery date they had no answer. Their only apology was to deliver the order 2 days late and give me 40% off. Pathetic. LESSON LEARNED: DO NOT USE FTD!!!!!!!!!!!!!!!!!!!!!!
Comments:
Posted by JR in Orlando on 2009-11-09:
What I do is call someone in that town where the recipient lives, e.g. hospital, or for you, American Legion, National Guard post, etc, and ask them who the best florist in town is for what you want. Then I call or e-mail that florist directly so I can better describe what I want and when I want it delivered. This has always worked out better for me.
Posted by MSCANTBEWRONG on 2009-11-09:
I had the same thing happen to me once. Since then I do as JR suggests and use local florists.

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