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Kentucky Fried Chicken Informative - Employee Complaint
I've worked at a KFC in a very small town in Canada for over a year now. After reading some of the reviews on this website, I decided to write my own complaint.
Let me start by saying that the KFC I work at is very clean, as fast as possible, and almost always friendly. I'm 19 years old, saving money for college. And I actually like my job, however the worst part of it is the customers.
The customers are VERY rude. I don't know how they were brought up as children, but they seem to think that it's alright to act superior to me because I work in food service. I definitely do not look 19.. I've been told that I look 14 even. So middle aged people are coming in, making themselves fatter, and trying to make themselves feel better by ridiculing a "14 year old."
The men who come in urinate all over the toilet seat, and don't flush the toilets. Customers leave garbage on the tables, talk on their cellphones while ordering, let their children climb all over the tables. It's really quite tiring. I had one customer who called me to make a delivery order, and ended up calling me a dumba$$ because I told her that 1. We don't do delivery and 2. Our store was 45 minutes away.
The truth is, some people go to fast food restaurant's and take out their frustrations on them. I bet half the reviews on this website written about poor customer service failed to mention that they were rude first with the employee. And if that's the case, hopefully the next time you'll think twice about making someone else feel miserable.
And about not having chicken ready...
At the store I work at, after 7pm we cook to order, because chicken is expensive and we can't keep cooking and expecting people to come in. If the chicken is thrown out, it's money lost. Also, it takes 16 minutes to cook the chicken. Add 4 minutes for breading, and that's why it takes 20 minutes to cook.
Let me start by saying that the KFC I work at is very clean, as fast as possible, and almost always friendly. I'm 19 years old, saving money for college. And I actually like my job, however the worst part of it is the customers.
The customers are VERY rude. I don't know how they were brought up as children, but they seem to think that it's alright to act superior to me because I work in food service. I definitely do not look 19.. I've been told that I look 14 even. So middle aged people are coming in, making themselves fatter, and trying to make themselves feel better by ridiculing a "14 year old."
The men who come in urinate all over the toilet seat, and don't flush the toilets. Customers leave garbage on the tables, talk on their cellphones while ordering, let their children climb all over the tables. It's really quite tiring. I had one customer who called me to make a delivery order, and ended up calling me a dumba$$ because I told her that 1. We don't do delivery and 2. Our store was 45 minutes away.
The truth is, some people go to fast food restaurant's and take out their frustrations on them. I bet half the reviews on this website written about poor customer service failed to mention that they were rude first with the employee. And if that's the case, hopefully the next time you'll think twice about making someone else feel miserable.
And about not having chicken ready...
At the store I work at, after 7pm we cook to order, because chicken is expensive and we can't keep cooking and expecting people to come in. If the chicken is thrown out, it's money lost. Also, it takes 16 minutes to cook the chicken. Add 4 minutes for breading, and that's why it takes 20 minutes to cook.
Comments:
Posted by Ytropious on 2009-11-09:
Very helpful. It seems food service workers are the lowest on the totem pole, and everyone thinks they are better then them. It's a shame really, everyone has to start somewhere.
Posted by ProConsumer on 2009-11-09:
It doesn't matter what you line of business is, customers and employees should treat the other as they want to be treated. A lot of us here have worked in either retail or food service and none of us would want to be treated rudely.
As far as not having chicken ready, anyone coming to order should be glad that after a certain hour it is made to order. Who the heck wants to eat rubber chicken that has been sitting under a lamp? Twenty minutes is still faster than we could probably make it at home.
As far as not having chicken ready, anyone coming to order should be glad that after a certain hour it is made to order. Who the heck wants to eat rubber chicken that has been sitting under a lamp? Twenty minutes is still faster than we could probably make it at home.
Posted by bearkatkitten on 2009-11-09:
I feel that everyone's first job should either be in retail or the food service. Why? So, people would know what kinds of crap they have to put up with. They get paid so little to put up with a lot of crap. Maybe then, consumers would be a little nicer to those that work in industries like that because they have at one time or another.
Posted by ProConsumer on 2009-11-09:
Exactly Bearkat!
Posted by Crown Jules on 2009-11-10:
I worked a lot of fast food jobs during college so I have complete sympathy for any kind of food service worker. Sometimes it seems like they just can't win; if the food has to be cooked to order they get yelled at because it's taking too long and if they get food that's been sitting under heat lamps or in a warmer they get yelled at because it's stale.
Posted by PepperElf on 2009-11-10:
excellent review!
and it showcases what i've said a lot.... many people look at employees that are "providing a service" and act like the employee "only exists to service me!!" etc.
like they're lords and ladies who have to do their best to remind the servants to stay in their place etc.
and it showcases what i've said a lot.... many people look at employees that are "providing a service" and act like the employee "only exists to service me!!" etc.
like they're lords and ladies who have to do their best to remind the servants to stay in their place etc.
Posted by Happy Gal on 2009-11-11:
I agree-great post! Whether you are a brain surgeon or a girl who works the counter at the fast food establishment you should be treated with respect. I think there's no reason why a customer shouldn't say please, thank you, have a nice day! I always do and always will.
Posted by Principissa on 2009-11-11:
I can't stand being in line behind someone who is berating the people that work there. Really, at least they are working and not on pubic assistance. Most of the kids I see working FF are college students working to save money for books, tuition, and rental expenses or high school students saving up for their first car.
Posted by Samtian on 2009-11-11:
Don't forget all the fingerprints they leave on the windows and doors!!!
Posted by PVC on 2009-11-13:
Great post. When I worked in fast food, the work itself wasn't so bad, it was dealing with the awful customers that made it such a terrible job. Some people should be ashamed of how they act in places like that.
Posted by sherdy on 2009-11-13:
The world is getting meaner all of the time. Honey, get your college education, get your six figure job, and have an amazing life. Your success is the best revenge you can ever have on the ill mannered piece of crap idiots in the world. People wonder why I prefer animals to people.
Posted by PepperElf on 2009-11-13:
cos animals only complain about realistic things?
and they don't treat you like you're stupid when you give them food.
except cats. but they still love us anyway.
and they don't treat you like you're stupid when you give them food.
except cats. but they still love us anyway.
Posted by jktshff1 on 2009-11-13:
Cats: This human takes care of me, makes me purr and feel good,"I MUST BE A GOD!"
Dogs: This human takes care of me, feeds me, plays with me "THEY MUST BE GOD!"
Dogs: This human takes care of me, feeds me, plays with me "THEY MUST BE GOD!"
Posted by Slashx on 2009-11-16:
Had a customer in the drive through yesterday, she ordered 10 hot wings, and a medium drink. I told her the price and that we'd take good care of her. When she got to the window I repeated the price and she gave me a nasty look, then said, "No thanks I'll go to Wendy's".
So a wasted soda that I had made, and a waste of time for the packer who already had the order made. I hope that lady choked on her Wendy's.
So a wasted soda that I had made, and a waste of time for the packer who already had the order made. I hope that lady choked on her Wendy's.
Posted by Ytropious on 2009-11-16:
Slash that lady sounds stupid. The prices are right on the board how could she have not known how much it was going to cost!
Posted by Slashx on 2009-12-06:
Because most of our customers are ignorant. They want their food and don't bother looking at the price. But you're right, this lady was REALLY dumb, I told her the price and asked her to pull up to the window. When she got to the window she freaked out about the price. Of course she was talking on her cell phone at the time.
I guess some people are too involved in talking or texting on their phones that they don't pay attention, makes you wonder how they drive. lol
I guess some people are too involved in talking or texting on their phones that they don't pay attention, makes you wonder how they drive. lol
Posted by julesagogo on 2009-12-22:
Ashley: So true, and I definitely second the "get an education" so you can get a job you love. ProC: I wonder if the idea is that people will treat you as they feel they deserve to be treated, so I now know how many people were beaten or emotionally abused as children. Me - I learned a lot of passive-aggressive techniques.
I co-managed a KFC a loooong time ago - it was a great job overall. Most of our customers were friendly but there was a family of four we dubbed the "pig family." Every week, mom, dad and their son and daughter would come in and get a meal then proceed to wreck our dining room. Two tables, not one - corn and grease all over the seats and floor, mashed potatoes and gravy smeared on the table, chicken bones everywhere. And you know they didn't throw their trash away.
What were our options - smile and endure, cleaning it up each time? Sure. Take them aside and quietly ask them to be cleaner? Maybe. I chose a different tactic in my early twenties...
As we saw them enter the parking lot, I took the mop and bucket out to the already clean dining room and waited. When they came in the door, I said loudly "WHEW NOW THE DINING ROOM IS CLEAN, THAT JOB IS DONE." The employees loudly praised me and agreed. We were hoping the pig family would take the hint.
They ordered. I grabbed a bucket and started loading it with chicken (using tongs of course). The mom called to me, pointing out that I hadn't washed my hands after touching the mop handle - she was right so I put the bucket down to wash my hands then started filling it again. Louder, she complains that it's the SAME BUCKET, could I start with a clean one?
Something snapped in my head at that moment. I nodded, said "sure, no problem" and flung the half-full bucket as hard as I could at the wall away from them, Original Recipe exploding over the tiny trash can. I started loading the new bucket when I heard the dad yelling at me, asking me if I had a problem. He was leaning over the counter, gesturing angrily toward me. I said no, I was sorry, let's forget about it...this went back and forth until I asked if he really wanted to know, and he said yes, so I told them.
It was as quiet as a KFC at dinnertime could be after that. I called my manager and told her what happened, then wrote down her number and took it out to them and offered them free dessert, which they ate in silence. The dining room was clean when they left.
I co-managed a KFC a loooong time ago - it was a great job overall. Most of our customers were friendly but there was a family of four we dubbed the "pig family." Every week, mom, dad and their son and daughter would come in and get a meal then proceed to wreck our dining room. Two tables, not one - corn and grease all over the seats and floor, mashed potatoes and gravy smeared on the table, chicken bones everywhere. And you know they didn't throw their trash away.
What were our options - smile and endure, cleaning it up each time? Sure. Take them aside and quietly ask them to be cleaner? Maybe. I chose a different tactic in my early twenties...
As we saw them enter the parking lot, I took the mop and bucket out to the already clean dining room and waited. When they came in the door, I said loudly "WHEW NOW THE DINING ROOM IS CLEAN, THAT JOB IS DONE." The employees loudly praised me and agreed. We were hoping the pig family would take the hint.
They ordered. I grabbed a bucket and started loading it with chicken (using tongs of course). The mom called to me, pointing out that I hadn't washed my hands after touching the mop handle - she was right so I put the bucket down to wash my hands then started filling it again. Louder, she complains that it's the SAME BUCKET, could I start with a clean one?
Something snapped in my head at that moment. I nodded, said "sure, no problem" and flung the half-full bucket as hard as I could at the wall away from them, Original Recipe exploding over the tiny trash can. I started loading the new bucket when I heard the dad yelling at me, asking me if I had a problem. He was leaning over the counter, gesturing angrily toward me. I said no, I was sorry, let's forget about it...this went back and forth until I asked if he really wanted to know, and he said yes, so I told them.
It was as quiet as a KFC at dinnertime could be after that. I called my manager and told her what happened, then wrote down her number and took it out to them and offered them free dessert, which they ate in silence. The dining room was clean when they left.
Posted by sherdy on 2009-12-22:
Classic, Jules, LOL!!!
Posted by elreymomo on 2009-12-27:
Basically, there are idiots the world over. There is no excuse to treat others any differently than you'd want to be treated. Just take heart you have work, can (hopefully) save some $ and will move onto choosing a work environment with more discernment to meet basic human rights of dignity and respect.
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